Computer not Behaving?

Maybe there is nothing wrong with the computer. Maybe you just need a little help…

What is more infuriating than an obstinate box full of plastic and wires. It is tempting to blame the computer for being …well a computer. And there is nothing wrong with that. Computers were supposed make our lives easier, not the other way around. Unfortunately, as true as that is, it won’t get your problem solved. No matter how angry it makes you, it is not going to change the way it does things –  Maybe there is nothing wrong with the computer and you just need a little help with  it.

That is what I am here for. My name is David Yates ‘Dave, the home computer tutor’. I have worked with computers for over twenty years. Initially as a reluctant user to product designer, graphic designer, web designer, multimedia developer and advisor. I was the Global Intranet Project Manager at BP. I was Head of Design at the plc company who built many of the countries online bank, building society and financial services systems and websites. I remember working extensively making parts of the Egg website, Bank of Scotland online bank, Clerical Medical’s website and many others. I have taught computing at all levels from my often less than tolerant  father to groups of novices right up to lecturing undergraduates in advanced design techniques.

As a software, web and interface designer, I became very interested in how the end user felt about all these computer services. Most of the time, they hated them, found them difficult, boring and not at all aligned with the way that would want to do things.

So I employed psychologists, researchers and spent dedicated time in user led sessions exploring these issues. Over time, I began to understand why computer systems naturally alienate most people and how to build websites and software that people found easy to use. I have built on this further and now help people to around some of these strange computer idiosyncrasies and put them on a path to a more harmonious relationship with their computers.

There is however only so much someone like me can do to make things better. Some things abut computers are just fixed in place. But there are good and bad ways of learning how to make all this powerful and wonderful technology work for you. I can show you good ways of doing it. Call me on 07017 343434 and let me help.